Dashboard — Inbox

Overview

The Inbox page has two tabs:

• Emails — all received inbound emails with status filtering and a setup checklist for new users
• Addresses — manage your inbound email addresses, forwarding rules, webhooks, and auto-reply settings

Emails Tab

The Emails tab shows a table of all inbound emails ordered by newest first. You can filter by status:

If you haven't set up inbound email yet, the Emails tab shows a guided setup checklist that walks you through creating an address, adding the MX record, and sending a test email.

Addresses Tab

The Addresses tab lets you create and manage the email addresses that receive inbound mail. Each address can have its own:

• Forwarding rules — forward incoming mail to external addresses
• Webhook URL — POST email payloads to your endpoint in real-time
• Auto-reply — send an automatic response to the sender

The tab also displays DNS setup instructions with the MX record you need to add to your domain.

Reading Emails

Click any email in the table to open the detail drawer. The drawer shows:

• Sender info — from address, to address, subject, timestamp
• Security verdicts — SPF, DKIM, DMARC, spam, and virus scan results
• Email content — rendered HTML preview of the email body
• Status controls — mark as read, archive, or assign to a team member
• Notes — add internal notes for your team

Replying to Emails

From the email detail drawer, click Reply to compose and send a response. The reply is sent from the inbound address that received the original email, maintaining the conversation thread. The email status automatically changes to replied.

Use the Cc and Bcc buttons on the reply composer to copy other people. Type an address and press enter, comma or space to add it; up to 24 per field. Copied addresses are recorded on the reply, so the thread shows who else received it.

You can also reply programmatically via the Inbound Emails API.

Sending a New Email

Click New Email above the message list to start a conversation rather than reply to one. Fill in To, Subject and a body, and optionally Cc and Bcc.

The From field lists your active inbound addresses — outbound mail is sent from an address you already receive on, so replies come back to the same inbox. If you have no active inbound address, create one on the Addresses tab first.

Sent messages appear in Messages, one entry per To recipient, tagged inbox-compose.

Formatting and Attachments

The reply box and the new-email composer share the same toolbar:

• Bold, italic, underline — applied to the selected text
• Link — wraps the selection, or inserts the URL when nothing is selected. A bare domain gets https:// added
• Emoji — a short picker of common ones
• Image — uploaded and embedded inline in the body
• Attachment — up to 10 files, 10MB total across all of them

Pasted content is inserted as plain text, so copying from a web page or another email does not drag its fonts and colours into your message.

Attachments are sent with the email but are not stored afterwards — the message log records the file names only. Attachments are a dashboard feature; the reply API does not accept them yet.

Signatures

Each inbound address carries its own signature, set on the Addresses tab. It is appended to every reply and new email sent from that address — so support@ and billing@ can sign as different teams.

The editor has its own toolbar — text size and colour, bold/italic/underline, alignment, links, emoji, images and a social row — with a live preview underneath showing how it will render in a mail client.

• Logo — insert an image, then click it to get a width slider. Logos arrive far larger than a signature needs, so they default to 120px wide
• Social links — pick a platform and paste a URL or handle. A bare acme.com is turned into a full URL for you
• Two variants — a full signature for new emails and a shorter one for replies, since a logo and a social row get tiresome by the fourth message in a thread. Leave the reply variant blank and replies use the full one

The plain-text copy of the email gets a text version generated from your signature automatically. The signature is added when the message is sent, not while you type, and it applies to replies sent through the API as well — a reply from support@ signs as support regardless of who or what sent it. Leave it blank for no signature.

Social links render as coloured chips rather than icon images: icon fonts do not render in email clients at all, and hosted icon sets break when they move.

Managing Addresses

From the Addresses tab, you can:

• Create a new inbound address on your verified domain
• Edit forwarding rules, webhook URL, auto-reply settings, and the address signature
• Disable an address without deleting it
• Delete an address (existing emails are not affected)

All address management is also available via the Inbound Addresses API.